It is resolved that:
(A)
Council approve an exemption from tender for
Call Centre Services After Hours and Parking Ticket Machines for an additional
one-year period, noting that because of extenuating circumstances, a
satisfactory result would not be achieved by inviting tenders in this case;
(B)
Council note the reason a satisfactory result
would not be achieved by inviting tenders for the provision of Call Centre
Services After Hours and Parking Ticket Machines is that changes in operating
procedures and the implementation of digital services would mean that tenderers
would not receive sufficient information to make competitive and reliable
proposals:
(i)
the way in which the City monitors and responds
to social media is about to change and at this stage the City is unable to
estimate the volume and average handling time impacts these changes will have
on an after-hours call centre provider;
(ii)
the City is implementing a new contact system
which will impact the volume of calls referred to an after-hours call centre
provider. The volume impact will not be accurately determined until the system
is implemented and has been in operation for three to six months; and
(iii)
the City is developing an online services
channel which will allow the community to access, engage and transact more
online, impacting the processes and volumes for an after-hours call centre
provider;
(C)
Council note that continuous delivery of the
operation of after-hours and parking services call centre is required to
maintain 24/7 service to the community; and
(D)
authority be delegated to the Chief Executive
Officer to negotiate, execute and administer/vary the contracts relating to
Call Centre Services After Hours and Parking Ticket Machines in accordance with
this approval.
Carried unanimously.
X007670.012